Returns & Cancellation Policy

Return of Goods

If you are not satisfied with your purchase, you may return the item(s) in their original condition within 30 days of delivery (please include your tracking number). Upon receipt of the goods, the purchase price will be refunded. All returns must be registered via our customer service team first.

I Have Received a Faulty Item

If you have received a faulty item, please contact our support team immediately with the following information:

• Your order number
• Which item is damaged
• A description of the fault
• Photographic evidence

Under the UK Consumer Rights Act 2015, you have the right to a full refund for a faulty item within 30 days of delivery (your short-term right to reject). All claims for a faulty or defective item must be made within this 30-day period. We cannot issue a refund, credit note, or replacement without proof of the fault from a member of our support team.

If you discover a fault after 30 days, you may still be entitled to a repair, replacement, or partial refund — please contact us and we will advise you of your options.

Damaged Parcels

If your parcel has been damaged in transit, please take a photo of the item and packaging and send it directly to our customer service team as soon as possible. We cannot issue a refund, credit note, or replacement without proof of damage.

I Have Received the Wrong Item

In the unlikely event that you have received the wrong item, please contact our support team immediately and provide us with the following information:

• Your order number
• The name of the item you did not receive
• The name of the item you did receive
• A photo of the item you received

Exchanges

Unfortunately, we are unable to offer direct exchanges. If you would like a different size, colour, or product, please return your original item and place a new order.

Faulty Products

If the product is faulty, was damaged in transit, or is otherwise defective, there is no charge for the return — we will cover the cost.

Returning an Item (Change of Mind)

If you have purchased the wrong product, it doesn't fit, or you no longer want it, you are responsible for the cost of return shipping.

Return Address

[Return address to be added once confirmed with our fulfilment partner]

Please don't hesitate to reach out to our customer support team at any time: service@zuryafashion.com

Cancellation Policy

In line with the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving any reason.

To cancel, simply notify us within this 14-day period by emailing service@zuryafashion.com with your order number. Once you have notified us of your cancellation, you will need to return the item(s) to us within 14 days, and we will issue a full refund, including the standard delivery cost (where applicable), within 14 days of receiving the returned goods or proof that they have been sent back.

Please don't hesitate to reach out to our customer support team at any time: service@zuryafashion.com