Shipping policy

Shipping & Payment Policy

Shipping Policy

At Zurya, we are committed to delivering your order as quickly and reliably as possible. This Shipping Policy describes our procedures, timeframes, and costs for all orders within the United Kingdom. We sell exclusively to consumers in the UK, and all transactions are governed by the UK Consumer Rights Act 2015.

1. Free Shipping Throughout the UK

We are pleased to offer Free Standard Shipping on all orders delivered within the United Kingdom. There is no minimum order value required, and there are no hidden handling or processing fees. The price you see at checkout is the final price you pay.

2. Shipping Destinations

We ship exclusively to residential and commercial addresses within the United Kingdom. At this time, we do not ship to:

  • International addresses outside the United Kingdom
  • PO boxes or general delivery addresses
  • Parcel forwarding services or third-party logistics hubs

3. Order Processing and Preparation

All orders are processed and prepared for shipping within 1–3 business days (Monday to Friday, excluding UK public holidays).

  • Order cut-off time: 5:00 PM (GMT/BST, UK time). Orders placed after this time will begin processing on the next business day.
  • Confirmation: You will receive an order confirmation email immediately after your purchase, followed by a shipping confirmation email with tracking details as soon as your order has been dispatched.

4. Estimated Delivery Times

We work with trusted international fulfilment partners to deliver your items. Because our products are shipped directly from our partners' warehouses to offer you the best value, please allow for the following estimated timeframes:

Our dispatch times are usually 5–11 working days, made up of two stages:

  1. Processing time: 1–3 working days (order confirmation, quality inspection, packing)
  2. Delivery time: 3–8 working days (this covers the journey from our international shipping hub to your door)

Note: Delivery times are estimates and may vary depending on your location (urban or rural area), customs processing, or seasonal courier delays.

5. Order Tracking

Once your order has shipped, we will send you a Shipping Confirmation email containing a unique tracking number and a link to monitor your parcel's progress. Please allow 24–48 hours for tracking information to update after the email is sent. You can also track your order at any time via our "Order Tracking" page (in the header menu), or contact us if you have any questions.

6. Customs, Duties, and Taxes

As your order is shipped from our international fulfilment centres, it may pass through UK customs checks.

  • No additional charges: Zurya covers all import duties, VAT, and clearance fees on your behalf (Delivered Duty Paid). You will never be asked to pay any additional costs upon delivery.
  • Transparency: Your parcel may indicate an international origin on the shipping label; this is a standard part of our direct-to-consumer sales model.

7. Delivery Issues and Damaged Items

  • Missing orders: If your order has not arrived within 15 business days, please contact us at service@zuryafashion.com. We will check with the courier and provide you with an update within 24 hours.
  • Item damaged on arrival: If your item arrives damaged, take a photo of the product and the packaging and email it to us immediately. We will arrange a free replacement at no cost to you. In most cases, you will not need to return the damaged item.
  • Incorrect address: Please ensure your shipping address is correct at checkout. Parcels cannot be redirected once they have been shipped.

Terms of Payment

We offer the following payment options:

  • Visa / Mastercard
  • Apple Pay / Google Pay
  • PayPal